Return & Refund Policy

Return & Refund Summary

Our Return Policy

We understand that sometimes a purchase may not work out as expected. Freshthreadsco provides a clear return process for eligible items so customers can request a return, receive the appropriate instructions, and understand how approved refunds are handled.

Eligible items may be returned within 60 days from the applicable delivery date, provided the item meets the return conditions described on this page.

Freshthreadsco accepts eligible returns for both defective and non-defective items, provided the return request is submitted within the applicable 60-day return window and the item meets the conditions described in this policy.

Before sending anything back, please contact our support team. This allows us to review the order and provide the applicable return instructions and return label before the item is shipped.

Return Eligibility

Returned items need to be in a condition that allows us to review them properly. Before requesting a return, please make sure the following conditions apply:

• The return request is made within the 60-day return window.
• The item is unused and remains in its original condition.
• Original packaging, tags, and included accessories are retained where applicable.
• The item is returned in a condition suitable for inspection.
• Freshthreadsco support is contacted before the item is shipped back.

Eligible returns are reviewed after the item is received to confirm that the return meets the conditions described in this policy. If additional information is needed, our support team will contact you regarding the next steps.

Items That May Not Qualify for a Return

Items may not qualify for a return if they have been used, damaged after delivery, altered, or returned without the original components or accessories where those components are applicable to the product.

Certain product-specific circumstances, including hygiene or condition considerations where applicable, may also affect return eligibility. If you are unsure whether a specific item qualifies, please contact our support team before sending it back.

How to Request a Return

Return Shipping & Free Return Label

Freshthreadsco provides a prepaid return label at no additional cost for eligible returns. After your return request has been reviewed, our support team will provide the applicable return instructions and the return label needed to send the item back.

Please contact Freshthreadsco support before shipping a return. Do not send an item back without first receiving the applicable return instructions or a confirmed return address from our team.

Using an unconfirmed return address may delay the receipt, review, or processing of your return.

Exchanges

Freshthreadsco accepts exchange requests for eligible items within the applicable 60-day return window, subject to the return conditions described in this policy and the availability of the requested replacement item.

To request an exchange, please contact our support team before sending the item back. Include your order information, the item you would like to exchange, and the requested replacement size, option, or item where applicable.

Our team will review the request and provide the applicable instructions. If the requested replacement is unavailable, we may provide return and refund instructions instead, allowing you to place a new order if desired.

Refunds

After an eligible returned item is received, it will be reviewed to confirm that it meets the applicable return conditions. Once the return has been approved, the refund is processed within 10 days.

Approved refunds are generally sent back to the original payment method used for the purchase. After we process the refund, the time required for the funds to appear in your account may vary depending on your payment provider or financial institution.

Incorrect, Damaged, or Defective Items

If your order arrives damaged, appears defective, or contains an item that is different from what you ordered, please contact our support team as soon as possible after delivery.

When contacting us, please include your order information and, if possible, clear photographs showing the issue. Photos and order details can help our team understand what happened and determine the most appropriate way to assist you.

Please keep the item and its original packaging until our support team has reviewed your request and provided further instructions.

Return Review

Once a returned item reaches us, the item is reviewed to confirm that it meets the applicable return conditions before a refund or exchange is completed.

If additional information is required regarding a return, our support team will contact you and explain the available next steps.

Before Sending Your Return

• Confirm that your return request falls within the 60-day return window.
• Make sure the item is unused and in the appropriate return condition.
• Contact Freshthreadsco support before shipping the item.
• Use the return instructions and prepaid return label provided by our support team for an eligible return.
• Keep any available shipment or tracking information until the return has been received and reviewed.

Need Help With a Return?

If you have questions about return eligibility, exchanges, the return process, return instructions, or the status of a refund, please contact our customer support team. We're here to help you understand the next steps for your order.

Email: support@freshthreadsco.shop
Support Hours: Monday–Saturday, 8:00 AM–7:00 PM EST