FRESHTHREADSCO

Cancel / Change Order

Information about requesting an order cancellation or making changes to an order after it has been placed.

Last Updated: August 20, 2026

Order Changes & Cancellations

We understand that customers may occasionally need to make a change after placing an order. If you need to update or cancel your Freshthreadsco order, please contact our customer support team as soon as possible.

Because orders may move into processing shortly after they are placed, a requested change or cancellation cannot always be guaranteed. We will review each request according to the current status of the order.

Important:
Please contact us as quickly as possible if you need to cancel or change an order. Once an order has entered processing or has been shipped, changes may no longer be possible.

Requests Before Processing

If your order has not yet entered processing, we may be able to assist with certain changes or cancellation requests.

Depending on the request, possible changes may include correcting shipping information, updating certain order details, or requesting cancellation before the order moves forward.

Please note that submitting a request does not automatically cancel an order. Our support team must review the order status and confirm whether the requested change can still be made.

How to Request a Change or Cancellation

STEP 01

Contact Support

Email our support team as soon as possible after placing your order.

STEP 02

Provide Order Details

Include your order information and clearly explain the change or cancellation you are requesting.

STEP 03

Wait for Confirmation

Our team will review the order status and let you know whether the requested change can be completed.

Changing a Shipping Address

If you entered an incorrect or incomplete shipping address, contact us immediately with the correct information.

We will review the request based on the current processing status of your order. If the order has not yet been processed, we may be able to update the shipping information before shipment.

Once an order has been transferred to a carrier or entered the delivery network, we cannot guarantee that the shipping address can be changed.

Product or Quantity Changes

If you ordered the wrong product, size, quantity, or another product detail, contact our support team as soon as possible.

We will check whether the order can still be adjusted. Product or quantity changes may not be possible after the order has entered processing or shipment.

If a requested change cannot be made, you may review the available return options after delivery through our Return & Refund Policy.

Cancellation After Processing

Once an order has entered processing, cancellation may no longer be possible because preparation for shipment may already have started.

If the order has already shipped, we cannot cancel the shipment through the normal order cancellation process.

If cancellation is no longer available, please contact our support team to discuss the applicable options for the order.

Refunds for Approved Cancellations

If a cancellation is approved after payment has been successfully completed, the applicable refund will generally be issued to the original payment method.

Approved refunds are processed within 10 days, while the time required for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.

If an order cannot be canceled because it has already been processed or shipped, the applicable return process may apply instead.

Duplicate or Accidental Orders

If you accidentally place the same order more than once, please contact us immediately and provide the relevant order information.

We will review the orders and determine whether one of them can still be canceled before processing or shipment.

If both orders have already been processed or shipped, the applicable return policy may be used for an eligible order.

What to Include in Your Request

To help us locate your order quickly, please include as much of the following information as possible:

Your order number.
The name used when placing the order.
The email address associated with the order.
A clear description of the requested change or cancellation.
Correct information if you are requesting an address or order detail update.

Processing Time and Availability

Order changes and cancellations depend on the timing of the request and the current status of the order. Sending a request does not guarantee that the requested action can be completed.

We recommend contacting Freshthreadsco immediately rather than waiting for an order to reach the shipping stage.

The sooner you contact us, the better.
Orders may begin processing quickly, so requests received shortly after purchase have the best opportunity to be reviewed before shipment.