Privacy Policy

Your Privacy Matters

When you visit Freshthreadsco, place an order, contact our support team, or use features on our website, certain information may be provided by you or collected as part of operating the store.

This Privacy Policy explains what types of information Freshthreadsco may collect, why that information is used, how it may be shared with service providers, and the choices available to you regarding your information.

By using our website, you acknowledge that you have reviewed this Privacy Policy and understand how information may be handled as described below.

Information We May Collect

The information we collect depends on how you interact with Freshthreadsco. Some information is provided directly by you, while other information may be collected automatically when you use the website.

Information You Provide

When you place an order or contact us, you may provide information such as your name, email address, shipping address, billing information, telephone number, order details, and information included in your messages to our support team.

Information Collected Automatically

When you browse our website, certain technical information may be collected automatically. This may include your device type, browser information, approximate location, IP address, pages visited, referring pages, and information about how you interact with the website.

How We Use Information

Freshthreadsco uses information for purposes related to operating and improving our online store. Depending on the situation, information may be used to:

• Process and fulfill orders.
• Arrange shipping and delivery.
• Process payments and assist with payment-related issues.
• Respond to customer questions and support requests.
• Send order confirmations, shipping updates, and other necessary service communications.
• Maintain and improve the website and shopping experience.
• Understand website usage and identify technical problems.
• Help protect the website, transactions, and customers from misuse or unauthorized activity.

Order and Payment Information

When you place an order, information necessary to complete the transaction is used to process your purchase and arrange fulfillment. This may include your contact details, shipping information, order details, and payment-related information.

Payment information is handled through the payment services available during checkout. Freshthreadsco does not need to receive or store your complete payment card details in order to process an order through these services.

Different payment providers may have their own privacy practices and policies regarding the information they process.

Shipping and Delivery Information

Information required to deliver your order may be shared with the applicable shipping or delivery service. This can include your name, shipping address, order details, and contact information when needed for delivery purposes.

Sharing this information allows the applicable carrier or service provider to transport and deliver your package and provide shipment updates where available.

Customer Support Communications

If you contact Freshthreadsco by email or through another available support channel, we may retain information from your communication so that we can respond to your request and maintain a useful record of customer service interactions.

Information provided during a support conversation may include your name, email address, order number, photographs, shipping information, and the details needed to investigate your question or request.

Service Providers

Freshthreadsco may work with third-party companies that provide services needed to operate our store. These providers may assist with areas such as website hosting, payment processing, order fulfillment, shipping, analytics, customer support, security, or other store functions.

Information may be shared with these providers only when it is reasonably necessary for them to perform the services they provide to our store or to help us operate the website.

These service providers may handle information according to their own privacy policies and operating practices.

Cookies and Similar Technologies

Freshthreadsco may use cookies and similar technologies to help the website function, remember certain preferences, understand how visitors use the site, and improve the overall shopping experience.

Some cookies may be necessary for core website functions, while others may help us understand website activity or support features provided by third-party services.

Your browser or device may provide controls for managing or limiting certain cookies. Some website features may not function correctly if necessary cookies are disabled.

For additional information, please review our Cookie Policy.

Marketing Communications

If you choose to receive promotional communications from Freshthreadsco, we may use the contact information you provide to send information about products, offers, or other store updates.

Promotional emails may include an unsubscribe option. If you no longer want to receive marketing messages, you can use the unsubscribe instructions provided in the applicable communication.

Even if you opt out of promotional communications, we may still send necessary messages related to an order, payment, shipping, account, or customer support request.

Protecting Information

Freshthreadsco takes reasonable steps to protect information used in connection with our website and store. We use appropriate technical and operational measures intended to reduce the risk of unauthorized access, loss, misuse, or alteration.

No website, online transaction, or electronic communication can be guaranteed to be completely secure. For this reason, customers should also take reasonable care when protecting their account credentials, devices, and personal information.

How Long We Keep Information

We retain information for as long as it is reasonably needed for the purpose for which it was collected, including order processing, customer support, store administration, record keeping, and other legitimate business purposes.

The length of time information is retained may vary depending on the type of information and how it is used.

Your Information Choices

Depending on the information involved and how it was collected, you may have choices regarding certain personal information.

If you would like to ask about the information associated with your order or request, please contact our support team. We will review the request and provide assistance where appropriate.

You can also manage certain communication preferences through the controls provided in emails or through your browser and device settings.

Children's Information

Our website is intended for general shopping purposes and is not directed specifically toward children.

If you believe that a child has provided personal information through our website without appropriate permission, please contact us so that we can review the situation and take appropriate steps.

Links to Other Websites

Our website may contain links or features that connect to third-party websites and services. These websites operate independently from Freshthreadsco and may have their own privacy policies.

We recommend reviewing the privacy information provided by any third-party website before submitting personal information through that service.

Updates to This Privacy Policy

Freshthreadsco may update this Privacy Policy when our website, services, or information practices change.

When changes are made, the revised version will be posted on this page with an updated date. We encourage you to review this page periodically so you can stay informed about how information is handled.

Questions About Privacy?

If you have a question about this Privacy Policy, the information associated with your order, or how we handle customer information, please contact our support team.

Email: support@freshthreadsco.shop
Support Hours: Monday–Saturday, 8:00 AM–7:00 PM EST