Frequently Asked Questions

Freshthreadsco is an online store where customers can browse available products and place orders directly through our website. Product information, pricing, availability, and checkout details are provided on the website to help customers make their purchase.

You can complete a purchase using the checkout options available on our website. If an account or account-related feature is available during your shopping experience, the applicable instructions will be displayed at checkout.

You can contact our customer support team by email at support@freshthreadsco.shop . Our support hours are Monday–Saturday, 8:00 AM–7:00 PM EST.

Select the product you would like to purchase, add it to your cart, review your items, and proceed to checkout. Enter the requested information, select an available payment method, review your order total, and submit your purchase.

After a successful purchase, an order confirmation is generally sent to the email address provided during checkout. If you do not see the confirmation, please check your spam or junk folder before contacting our support team.

Please contact us as soon as possible if you need to change or cancel an order. Because orders may enter processing quickly, we cannot guarantee that every request can be completed. Requests are reviewed based on the current status of the order.

Contact our support team as soon as possible after placing the order. We will review whether the address can still be updated based on the order's current processing status. Once a package has entered the carrier network, changes may no longer be possible.

Freshthreadsco currently accepts American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay, Venmo, and Visa. The payment options available for a specific order are shown during checkout.

A payment may be declined because of incorrect payment information, insufficient available funds, verification requirements, a temporary issue with the payment provider, or another reason determined by the selected payment service. Please review your payment details or try another available method.

Payments are handled through the payment options available during checkout. For your security, never send complete card numbers, security codes, passwords, or other sensitive payment credentials to our support email.

Freshthreadsco currently offers a flat shipping rate of $6.99 per order. The applicable shipping charge is shown during checkout before you complete your purchase.

Orders are generally handled within 1 business day. After processing, typical carrier transit time is approximately 2–6 business days. Delivery estimates may vary depending on carrier operations and other circumstances.

Our regular order cut-off time is 5:00 PM EST, Monday through Friday. Orders placed after the cut-off time may begin processing on the following business day.

Orders may be delivered through USPS, UPS, or FedEx. The applicable delivery service may depend on the order and delivery destination.

When tracking information is available, it is provided through the applicable order communication. Tracking may take some time to become active after shipment while the carrier processes the package.

Eligible items may generally be returned within 60 days from the applicable delivery date, provided the item meets the return conditions described in our Return & Refund Policy.

No. Freshthreadsco does not charge a restocking fee for eligible returns.

Approved refunds are processed within 10 days after the returned item is received and reviewed. After processing, the time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

Contact our support team as soon as possible after delivery. Please include your order information and, when helpful, clear photographs showing the issue so that we can review the situation and determine the appropriate next step.

Contact our support team before sending an item back. Provide your order information and the reason for the return. Our team will review the request and provide the applicable return instructions.